Terms of service

TERMS & CONDITIONS

Last Updated: 3 July 2026

1. Introduction

Welcome to KIVALIA Clinical Body ("KIVALIA", "Company", "we", "our", or "us").

These Terms & Conditions ("Terms") govern your access to and use of our website, digital products, personalised nutrition programmes, wellness coaching, aesthetic treatments, consultations and all services provided by KIVALIA Clinical Body.

By accessing our website, purchasing any product, booking an appointment or using any of our services, you agree to be legally bound by these Terms.

If you do not agree with these Terms, you must not use our website or services.

2. Company Information

KIVALIA Clinical Body provides aesthetic wellness services, personalised nutrition programmes, coaching services and digital educational products.

Contact Information

KIVALIA Clinical Body

Email: kcskivalia@gmail.com

Website: https://kivaliaclinicalbody.com

3. Eligibility

You must be at least eighteen (18) years of age to purchase our products or services.

By placing an order, you confirm that:

  • You have legal capacity to enter into binding agreements.

  • All information provided is accurate and complete.

  • You will promptly update us if your information changes.

4. Services

Our services may include, without limitation:

  • Personalised Nutrition Programmes

  • Personalised Wellness Programmes

  • Weight Management Coaching

  • Lifestyle Coaching

  • Online Consultations

  • WhatsApp Coaching

  • Digital Guides

  • E-books

  • Meal Plans

  • Educational Resources

  • Body Contouring Treatments

  • Cavitation

  • Vacuum Therapy

  • Radiofrequency

  • Skin Tightening Treatments

  • Other non-medical aesthetic wellness services.

Descriptions published on our website are provided for informational purposes only and may be modified without prior notice.

5. Educational Nature of Services

Unless expressly stated otherwise, our services are intended for educational, wellness and lifestyle support purposes only.

They are not medical services.

Nothing provided by KIVALIA Clinical Body constitutes:

  • Medical advice

  • Medical diagnosis

  • Medical treatment

  • Prescription

  • Cure

  • Prevention of disease

Clients should always consult a qualified healthcare professional regarding medical concerns.

6. Remote Consultations

Certain services may be delivered remotely through:

  • WhatsApp

  • Telephone

  • Video calls

  • Email

  • Online consultations

The Client understands that remote consultations have limitations compared with face-to-face assessments.

Recommendations are based exclusively on the information voluntarily supplied by the Client.

KIVALIA Clinical Body cannot be responsible for recommendations affected by incomplete, inaccurate or outdated information.

7. Client Health Declaration

The Client confirms that all information provided regarding health, medical history and lifestyle is complete and accurate.

The Client agrees to immediately inform KIVALIA Clinical Body of any changes including but not limited to:

  • Pregnancy

  • Breastfeeding

  • Surgery

  • Medical diagnosis

  • Medication changes

  • Allergies

  • Implanted medical devices

  • Significant weight changes

Failure to disclose relevant information may affect treatment suitability and programme quality.

8. Personalised Programmes

Our personalised programmes are individually prepared based on questionnaires, consultations and client objectives.

Each programme is unique.

Recommendations are created solely using the information supplied by the Client.

9. Treatment Suitability

KIVALIA Clinical Body reserves the right to refuse, postpone or discontinue treatment where:

  • Safety concerns exist.

  • Medical clearance is considered necessary.

  • Contraindications are identified.

  • Required information has not been disclosed.

  • The Client behaves abusively or inappropriately.

These decisions are made solely in the interest of client safety.

10. Body Contouring Treatments

Body contouring treatments offered by KIVALIA Clinical Body are cosmetic wellness services.

They are not intended to:

  • Treat obesity

  • Replace medical treatment

  • Diagnose disease

  • Replace healthy nutrition

  • Replace physical activity

Visible improvements vary between individuals.

No cosmetic outcome is guaranteed.

11. Nutrition Coaching Disclaimer

Nutrition advice provided by KIVALIA Clinical Body is educational in nature.

It does not replace medical advice.

Clients with existing medical conditions should consult their physician before implementing significant dietary changes.

12. Appointments

Appointments may be booked online, by telephone, WhatsApp or email.

Clients are responsible for arriving on time.

Late arrival may reduce available treatment time.

Repeated missed appointments may result in refusal of future bookings.

13. Cancellation and Rescheduling

Appointments may be rescheduled subject to availability.

Late cancellations or missed appointments may result in the loss of the session and any applicable fees.

14. Digital Products

Digital products include but are not limited to:

  • Personalised Programmes

  • Meal Plans

  • E-books

  • PDF Guides

  • Coaching Documents

  • Educational Materials

Delivery is made electronically.

Once delivered, digital products are deemed received.

15. Personalised Services

Because personalised programmes are created specifically for each Client:

  • They cannot be transferred.

  • They cannot be exchanged.

  • They cannot be resold.

  • They cannot be copied.

Minor administrative corrections may be made at our discretion.

16. Digital Content and Withdrawal Rights

By purchasing downloadable or personalised digital content, the Client expressly requests immediate performance.

Where permitted by applicable law, the Client acknowledges that once preparation or delivery has commenced, any statutory right of withdrawal may no longer apply.

17. Pricing

All prices are displayed in the currency shown at checkout.

Prices may be changed at any time without prior notice.

Confirmed orders are not affected by subsequent price changes.

18. Payment

Payment must be received before services commence unless otherwise agreed.

Payments are processed securely through third-party payment providers.

KIVALIA Clinical Body does not store payment card information.

19. Refund Policy

Refunds are governed by our separate Refund Policy.

Due to their personalised nature, customised nutrition programmes and digital products are generally non-refundable once work has begun or delivery has taken place, except where required by applicable consumer law.

20. Client Responsibilities

The Client agrees to:

  • Follow professional recommendations responsibly.

  • Follow aftercare instructions.

  • Attend appointments.

  • Provide truthful information.

  • Inform us of health changes.

  • Notify us of adverse reactions.

  • Maintain realistic expectations.

Failure to comply may reduce programme effectiveness.

21. Results Disclaimer

Results vary significantly between individuals.

Results depend on numerous factors including:

  • Genetics

  • Age

  • Hormonal profile

  • Lifestyle

  • Nutrition

  • Hydration

  • Exercise

  • Sleep

  • Medical history

  • Compliance with recommendations

KIVALIA Clinical Body does not guarantee:

  • Weight loss

  • Fat loss

  • Body measurements

  • Muscle gain

  • Cosmetic improvements

  • Medical improvements

Testimonials and before-and-after photographs represent individual experiences only.

22. Progress Photographs

Clients may voluntarily submit:

  • Progress photographs

  • Body measurements

  • Weight records

Photographs are used solely for programme monitoring and clinical record keeping.

No photographs will be used for advertising or promotional purposes without separate written consent.

Consent may be withdrawn at any time for future marketing use.

23. Intellectual Property

All content remains the exclusive intellectual property of KIVALIA Clinical Body.

This includes:

  • Nutrition programmes

  • Meal plans

  • E-books

  • PDFs

  • Coaching materials

  • Videos

  • Branding

  • Logos

  • Images

  • Forms

  • Questionnaires

  • Templates

  • Website content

Clients may not:

  • Copy

  • Reproduce

  • Modify

  • Translate

  • Redistribute

  • Upload

  • Sell

  • Share

  • Publish

without prior written permission.

Unauthorised use may result in legal action.

24. Electronic Communications

The Client agrees to receive communications electronically, including via:

  • Email

  • WhatsApp

  • SMS

  • Online messaging systems

Electronic communications satisfy any legal requirement for written communication.

25. Privacy

Personal data is processed in accordance with our Privacy Policy.

By using our services, the Client agrees to such processing.

26. Limitation of Liability

To the maximum extent permitted by law, KIVALIA Clinical Body shall not be liable for:

  • Indirect damages

  • Consequential losses

  • Loss of profits

  • Business interruption

  • Loss of opportunity

  • Personal decisions made by Clients

  • Failure to seek medical advice

  • Failure to disclose medical information

  • Misuse of programmes

  • Use of programmes by third parties

Where liability cannot legally be excluded, our maximum liability shall not exceed the amount paid by the Client for the relevant service.

27. Third-Party Services

Our website may use third-party providers including payment processors, booking systems, analytics platforms and marketing tools.

We are not responsible for the content, privacy practices or availability of third-party services.

28. Website Availability

We do not guarantee uninterrupted access to our website.

Maintenance, updates, technical failures or events beyond our control may temporarily interrupt services.

29. Force Majeure

KIVALIA Clinical Body shall not be liable for delays or failures caused by events beyond our reasonable control including:

  • Natural disasters

  • Fire

  • Flood

  • Pandemic

  • Government action

  • Internet outage

  • Power failure

  • Cyber attack

  • Labour dispute

30. Suspension or Refusal of Service

We reserve the right to suspend or terminate services where a Client:

  • Provides false information.

  • Commits fraud.

  • Behaves abusively.

  • Harasses staff.

  • Places staff or other clients at risk.

  • Infringes our intellectual property rights.

31. Governing Law

These Terms shall be governed by the laws applicable to the jurisdiction in which KIVALIA Clinical Body operates.

Any disputes shall be subject to the exclusive jurisdiction of the competent courts.

32. Severability

If any provision of these Terms is declared invalid or unenforceable, the remaining provisions shall remain in full force and effect.

33. Entire Agreement

These Terms & Conditions, together with our:

  • Privacy Policy

  • Refund Policy

  • Cookie Policy

  • Medical Disclaimer

  • Legal Notice

constitute the entire agreement between KIVALIA Clinical Body and the Client.

34. Changes to These Terms

KIVALIA Clinical Body reserves the right to amend these Terms at any time.

Updated versions become effective immediately upon publication on the website.

Continued use of our services constitutes acceptance of the revised Terms.

35. Contact

For questions regarding these Terms & Conditions, please contact:

KIVALIA Clinical Body

Email: kcskivalia@gmail.com

Website: https://kivaliaclinicalbody.com