Refund policy

REFUND POLICY

Last Updated: 3 July 2026

Refund Policy

At KIVALIA Clinical Body, we are committed to providing high-quality personalised wellness services, nutrition programmes, digital products and aesthetic treatments.

Please read this Refund Policy carefully before purchasing any product or service.

By completing a purchase, you acknowledge and agree to the terms set out below.

1. Scope

This Refund Policy applies to all purchases made through KIVALIA Clinical Body, including but not limited to:

  • Personalised Nutrition Programmes

  • Personalised Wellness Programmes

  • Online Coaching

  • Lifestyle Coaching

  • Follow-Up Coaching

  • Digital Guides

  • E-books

  • Downloadable Resources

  • Body Contouring Treatments

  • Cavitation

  • Vacuum Therapy

  • Radiofrequency Treatments

  • Consultation Services

  • Gift Vouchers (where applicable)

2. Personalised Programmes

Personalised nutrition and wellness programmes are individually created based on the information provided by each Client.

As these services require professional time, assessment and individual preparation, they are considered customised products.

Once preparation of a personalised programme has commenced, or the completed programme has been delivered, the purchase is non-refundable except where required by applicable consumer protection laws.

3. Digital Products

Digital products include, but are not limited to:

  • E-books

  • PDF Guides

  • Meal Plans

  • Educational Documents

  • Downloadable Resources

  • Digital Courses

Due to the nature of digital content, all sales are final once the product has been made available for download, access or delivery.

Refunds will not be granted because:

  • You changed your mind.

  • You no longer require the product.

  • You purchased the product by mistake.

  • You did not read the product description.

  • You expected different personal results.

  • You failed to download the product.

  • You did not use the product.

4. Coaching Services

Coaching services involve the allocation of professional time and resources.

Refunds are not available for:

  • Completed coaching sessions.

  • Missed appointments.

  • Sessions where the Client fails to attend.

  • Sessions cancelled outside the applicable cancellation period.

Unused prepaid coaching sessions may only be refunded where required by law or where expressly approved in writing by KIVALIA Clinical Body.

5. Aesthetic Treatments

Payment for aesthetic treatments covers professional time, equipment, consumables and appointment availability.

Refunds will not be issued because:

  • Expected cosmetic results differ from personal expectations.

  • Results develop more slowly than anticipated.

  • The Client chooses not to complete a treatment plan.

  • The Client fails to follow aftercare instructions.

  • The Client's lifestyle affects treatment outcomes.

Body contouring and wellness treatments produce results that vary from one individual to another.

No specific aesthetic outcome is guaranteed.

6. Appointments

Clients who are unable to attend an appointment should notify KIVALIA Clinical Body as early as possible.

Appointments may be rescheduled subject to availability.

Failure to attend an appointment without prior notice may result in the loss of the booked session and any associated fees.

Repeated missed appointments may result in refusal of future bookings.

7. Duplicate Payments

If a duplicate payment has been made due to a technical or processing error, KIVALIA Clinical Body will issue a full refund of the duplicated amount after verification.

8. Incorrect Charges

If you believe you have been charged incorrectly, please contact us within seven (7) days of the transaction.

Where an error is confirmed, the incorrect amount will be refunded promptly using the original payment method.

9. Exceptional Circumstances

Refund requests arising from exceptional circumstances will be considered individually.

Supporting documentation may be requested where appropriate.

Approval of an exceptional refund remains entirely at the discretion of KIVALIA Clinical Body, except where consumer protection legislation provides otherwise.

10. Medical Contraindications

If, before a treatment begins, KIVALIA Clinical Body determines that a booked treatment cannot safely be performed due to a medical contraindication, we may, at our discretion:

  • Offer an alternative suitable treatment.

  • Offer a credit towards another service.

  • Reschedule the appointment.

  • Issue a refund where appropriate.

This decision will be based on professional judgement and applicable legal obligations.

11. Dissatisfaction With Results

Every Client responds differently to nutrition programmes and aesthetic treatments.

Refunds will not be granted solely because:

  • Desired weight-loss goals were not achieved.

  • Body measurements did not change as expected.

  • Cosmetic improvements differed from expectations.

  • Results took longer than anticipated.

Results depend on numerous factors, including:

  • Genetics

  • Age

  • Hormonal profile

  • Medical history

  • Lifestyle

  • Hydration

  • Nutrition

  • Physical activity

  • Sleep quality

  • Compliance with professional recommendations

12. Chargebacks

Clients agree to contact KIVALIA Clinical Body before initiating any payment dispute or chargeback.

Fraudulent or unjustified chargebacks may result in:

  • Suspension of services.

  • Cancellation of future appointments.

  • Recovery of outstanding fees.

  • Legal action where appropriate.

13. Processing Time

Where a refund has been approved, it will normally be processed within ten (10) business days.

The time required for funds to appear in your account depends on your payment provider and financial institution.

14. Payment Method

Approved refunds will normally be issued using the same payment method used for the original purchase, unless otherwise required by law.

15. Consumer Rights

Nothing in this Refund Policy limits or excludes any mandatory rights granted to consumers under applicable law.

Where local consumer protection legislation provides rights that cannot legally be excluded, those rights will prevail.

16. Changes to This Refund Policy

KIVALIA Clinical Body reserves the right to amend this Refund Policy at any time.

The latest version will always be published on our website.

Continued use of our services after publication constitutes acceptance of the updated policy.

17. Contact

If you have any questions regarding this Refund Policy, please contact:

KIVALIA Clinical Body

Email: kcskivalia@gmail.com

Website: https://kivaliaclinicalbody.com