COOKIE POLICY

Last Updated: 3 July 2026

Cookie Policy

This Cookie Policy explains how KIVALIA Clinical Body ("KIVALIA", "we", "our", or "us") uses cookies and similar technologies when you visit our website.

By continuing to browse our website, you acknowledge that cookies may be used in accordance with this Policy and your cookie preferences.

This Cookie Policy should be read together with our Privacy Policy.

1. What Are Cookies?

Cookies are small text files placed on your computer, smartphone, tablet or other device when you visit a website.

Cookies help websites function properly, improve security, remember user preferences and provide information about website usage.

Cookies do not normally identify you directly, but they may be associated with personal information collected through your interaction with our website.

2. Types of Cookies We Use

We may use the following categories of cookies.

Strictly Necessary Cookies

These cookies are essential for the operation of our website.

Without these cookies, certain services cannot function correctly.

Examples include:

User authentication
Shopping cart functionality
Checkout process
Website security
Fraud prevention
Session management
Load balancing

These cookies cannot be disabled through our cookie preference centre because they are necessary for the website to operate.

Functional Cookies

These cookies allow the website to remember choices you make in order to improve your browsing experience.

Examples include:

Preferred language
Region
Saved preferences
Form information
Accessibility settings

Analytics Cookies

Analytics cookies help us understand how visitors use our website.

Information collected may include:

Pages visited
Time spent on pages
Navigation paths
Device information
Browser type
Referring websites
General geographic location
Error reports

This information helps us improve our website and customer experience.

Analytics data is generally aggregated and does not directly identify individual users.

Performance Cookies

Performance cookies monitor website functionality and identify technical issues.

These cookies help us:

Improve loading speed
Detect website errors
Monitor performance
Improve user experience

Marketing Cookies

Marketing cookies help us deliver relevant advertising and measure the effectiveness of advertising campaigns.

These cookies may be placed by us or by trusted third-party advertising providers.

Marketing cookies may be used to:

Display personalised advertisements
Measure advertising performance
Build audience segments
Limit repetitive advertisements
Track advertising conversions

3. Third-Party Cookies

Our website may use cookies provided by trusted third parties, including services such as:

Shopify
Stripe
Google Analytics
Google Tag Manager
Google Ads
Meta Pixel (Facebook & Instagram)
TikTok Pixel
YouTube
Vimeo
Calendly or other appointment booking platforms
Email marketing providers

Each third-party provider processes information according to its own privacy practices.

We recommend reviewing their respective privacy and cookie policies.

4. Information Collected Through Cookies

Depending on the cookie used, information collected may include:

IP address
Browser type
Device type
Operating system
Screen resolution
Language settings
Approximate geographic location
Website interactions
Pages viewed
Time spent on pages
Referral source
Session duration
Purchase activity
Marketing preferences

Where cookie data constitutes personal data under applicable law, it will be processed in accordance with our Privacy Policy.

5. Cookie Consent

When you first visit our website, you will be presented with a cookie banner allowing you to:

Accept all cookies
Reject non-essential cookies
Customise your cookie preferences

Your choices will be stored and may be changed at any time.

You may withdraw your consent for non-essential cookies without affecting the lawfulness of processing carried out before withdrawal.

6. Managing Cookies

You can manage or delete cookies through your browser settings.

Most browsers allow you to:

Delete existing cookies
Block future cookies
Receive notifications before cookies are placed
Restrict third-party cookies

Please note that disabling certain cookies may affect the functionality of our website.

7. Cookie Retention

Different cookies remain active for different periods.

Session Cookies

Session cookies are automatically deleted when you close your browser.

Persistent Cookies

Persistent cookies remain stored on your device until they expire or are manually deleted.

Retention periods vary depending on the specific cookie and its purpose.

8. International Data Transfers

Some third-party providers may process cookie-related information outside the European Economic Area (EEA).

Where personal data is transferred internationally, KIVALIA Clinical Body will take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

9. Children's Privacy

Our website is not intended for children under the age of eighteen (18).

We do not knowingly use cookies to collect personal information from children.

If we become aware that personal information relating to a child has been collected without appropriate legal basis, we will take reasonable steps to delete such information.